APP (Authorised Push Payment) fraud occurs when a scammer tricks you into authorizing a payment, often by impersonating a trusted source. These scams can result in significant financial loss, as the funds are sent directly from your bank account to the scammer.

If you suspect you’ve been targeted, report it to your bank and the police right away. Then, contact Money Back Refund. We’re here to help guide you through the recovery process and offer expert support tailored to your situation.

To recover your funds, it’s crucial to act quickly. Report the scam to your bank and the police immediately. Additionally, partnering with Money Back Refund can significantly increase your chances of recovering your lost money through our expert claims management services.

While it is possible to attempt recovery on your own, it can be challenging and time-consuming. Money Back Refund specialises in APP fraud recovery and has a proven track record of success. Our experienced team understands the process and can maximise your chances of getting your money back. Plus, we work on a No Win, No Fee basis, so you only pay if we succeed.

Yes, there is often a time limit for reporting APP fraud to your bank and for initiating a claim. Acting quickly is essential; the sooner you reach out to us, the better your chances of recovery. Don’t hesitate to contact us for immediate assistance.

Recovery depends on several factors, including the bank’s conduct during the fraud and how quickly the fraud was reported. The UK has guidelines for APP fraud, and many banks have committed to reimbursing victims in most cases.

By working with Money Back Refund, we increase your chances of a successful outcome by advocating directly on your behalf.

Timeframes vary, but in general, banks should respond to claims within 15 business days. Complex cases may take longer, especially if they are escalated to the Financial Ombudsman.

Working with a claims management company such as Money Back Refund can ensure the quickest resolution possible. Throughout the process of your claim we will keep you updated, every step of the way.

If your bank rejects your claim, all is not lost. We can review their decision and, if appropriate, escalate the matter to the Financial Ombudsman Service for an independent review.

We have experience overturning unfair decisions. Start your claim with us to maximise your chances of success.

We operate on a “no win, no fee” basis, meaning you won’t pay us anything unless we recover your funds. This ensures that our interests are aligned with yours, and we work hard to secure a positive outcome.

Yes, you can make a claim on behalf of someone else, such as a family member or friend, as long as you have their authorisation to act on their behalf.

To start your claim, we’ll need basic information such as the details of the fraudulent payment, the date and amount transferred, and the circumstances of how the fraud took place. Additional information may be requested as the claim progresses.