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Privacy Policy

Last Updated: October 2024

Thank you for visiting moneybackrefund.co.uk. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services. By accessing or using our Website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1. PersonalInformation

We may collect the following types of information from you:

  • Full name
  • Email address
  • Phone number
  • Postal address
  • Payment information (where applicable)
  • Any other information you voluntarily provide through our contact forms or sign-up process


1.2. Non-Personal Information

We may collect non-personal information such as:

  • Browser type and version
  • Operating system
  • IP address
  • Time and date of visits
  • Pages viewed on the Website
  • Referring website addresses

 

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide our services: Including processing refund claims and managing customer accounts.
  • To communicate: Responding to inquiries, sending confirmation emails, and providing customer support.
  • To improve our services: Analyzing website traffic and user preferences to optimize our content and user experience.
  • For legal and regulatory compliance: Meeting our obligations under applicable laws, including GDPR.

 

3. Legal Basis for Processing Personal Data

We process your personal data based on one or more of the following legal bases:

  • Contractual Necessity: To fulfill the services you request (e.g., processing a refund claim).
  • Consent: Where you have explicitly given us permission, such as signing up for newsletters.
  • Legitimate Interests: To improve our services and ensure the smooth operation of the Website.
  • Legal Obligations: To comply with legal obligations, such as data retention and reporting requirements.

 

4. How We Share Your Information

We do not sell or rent your personal information. We may share your personal data with third parties in the following circumstances:

  • Service providers: Third-party companies who assist in the operation of the Website or the provision of services (e.g., payment processors, IT services).
  • Legal purposes: If required by law or to protect the rights, safety, and property of moneybackrefund.co.uk, its users, or others.
  • Business transfers: If the company or its assets are acquired or merged with another entity.

 

5. How We Protect Your Information

We take the security of your personal data seriously. We use a combination of administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no internet transmission is entirely secure, so we cannot guarantee absolute security.

 

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When data is no longer needed, we securely delete or anonymize it.

 

7. Your Data Protection Rights

As a user within the UK or European Union, you have the following rights under GDPR:

  • Access: You have the right to request a copy of the personal data we hold about you.
  • Rectification: You may request correction of inaccurate or incomplete data.
  • Erasure: You have the right to request the deletion of your data under certain conditions.
  • Restriction: You can request the restriction of data processing in specific situations.
  • Data portability: You may request that your data be transferred to another service provider.
  • Objection: You can object to data processing for direct marketing purposes or if it’s based on legitimate interest.

To exercise any of these rights, please contact us using the information provided in Section 11.

 

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve user experience, track preferences, and analyze website traffic. You can control your cookie preferences through your browser settings. However, disabling cookies may limit certain features on the Website.

For more detailed information, please review our Cookie Policy [link to the Cookie Policy].

 

9. Links to Third-Party Websites

Our Website may contain links to third-party websites that are not governed by this Privacy Policy. We are not responsible for the privacy practices or content of these external websites, and we encourage you to review their privacy policies before providing any personal information.

 

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 18, we will take steps to delete it promptly.

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Money Back Refund Ltd
Email: contact@moneybackrefund.co.uk

 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any changes.